Politique de remboursement

Last updated: 23 September 2026

This policy applies to the freelance services presented by Alexis Cottray on alexis-fiverr.com and alexiscottray.com. Both websites showcase services and may allow you to arrange a call. All paid service orders and payments are made through Fiverr. Neither website accepts payment for freelance services.

Digital services and returns

The services offered are professional services and digital deliverables, rather than physical goods. There is no physical return or shipping process. Requests concerning revisions, cancellation or reimbursement must be handled in connection with the relevant Fiverr order.

Requesting a revision or cancellation

If there is an issue with your order, contact me through the Fiverr order page and explain what does not match the agreed scope. Where appropriate, use Fiverr's revision or Resolution Center tools. If the issue cannot be resolved between us, contact Fiverr Customer Support.

Cancellation eligibility, deadlines, partial refunds and treatment of completed work are determined by the applicable Fiverr Terms of Service, Fiverr Payment Terms and your order, subject to mandatory law. This website does not create a separate satisfaction guarantee or a blanket no-refund rule.

How refunds are processed

Fiverr administers refunds for payments made through its platform. Following cancellation, eligible funds may first be credited to your Fiverr balance. Where available, you can request a refund to the original payment provider using Fiverr's refund process. Promotional credits, payment methods and partially refunded orders may be treated differently under Fiverr's rules.

The refund amount, handling of platform fees, currency effects and processing time depend on the applicable Fiverr rules and payment provider. I do not collect a separate website payment or issue an alternative payment outside Fiverr. See Fiverr's refund guidance.

Calls and consultations

Reserving a call through either website is a scheduling step, not payment for a service. Any paid consultation must be ordered and paid for through Fiverr. Its scope, duration and any applicable rescheduling or cancellation terms must be stated in the Fiverr offer before purchase. A booking alone does not waive refund or withdrawal rights. For help with a booking, contact me on Fiverr.

Consumer rights

Nothing in this policy restricts rights that cannot legally be excluded. Where a statutory withdrawal right applies to a distance service contract, consumers generally have 14 days from conclusion of the contract to withdraw. Starting work early requires the legally required express request; a proportionate amount may be payable for work already provided. Loss of the withdrawal right for a fully performed paid service requires the legally required prior consent and acknowledgement. Different statutory conditions can apply to digital content.

You may communicate an unambiguous withdrawal request through the Fiverr order conversation, identifying the order and your decision to withdraw, without losing any other legally available method. I remain responsible for my obligations as the service provider; Fiverr's process does not remove those obligations.

Contact

For service, cancellation or refund enquiries, contact Alexis Cottray on Fiverr. For an existing order, use its Fiverr conversation so that the request stays attached to the order.